Dallas S. Bunton, Sr. - Chairman and CEO
Collection Specialist credited by the American Collectors Association and American Association of Healthcare Administrative Management (AAHAM). Dallas has been in the collection industry since 1973. He joined NACS in 1982 and through his leadership further developed and expanded Medical Services of Chattanooga. Dallas has developed several programs for hospitals nationwide that include Early-out/Self-pay issues and insurance follow-up for settlement of outstanding balances. Dallas is also a Certified Instructor for the American Collectors Association and holds the Fellows Degree in Collection Business, and has received the International Federation of Certified Collectors award. While developing the Revenue Cycle within the collection industry he branched out into the Medical Billing Service sector. Providing billing services for a number of professional services (pro fee) billing. Certified coders were added, compliance audits and HIPAA Compliance all became a standard of over all Medical Billing Revenue Cycle for the clients of both Extended Business Office and Pro Fee Billing.
Dusty Vigil - Chief Operating Officer
Dusty initially joined NACS and Medical Services in 1999 where she obtained hands-on work experience in various divisions and departments throughout the company including: executive administration and communications. Following achieving a B.A. in English Literature and History from the University of Tennessee at Chattanooga (UTC) in 2006, she taught High School English and Public Speaking for an interim period. Upon returning back to the company in 2010 she worked in the Accounting Department which led to her further promotion in 2012 as Director for the Medical Services Early Out division.
Kelly has over 10 years of experience in Administrative / Executive management for client services in healthcare. She joined Medical Services in 2001 and currently as the Director of Medical Services Early Out is responsible for the daily operations of the staff which includes all calls, follow up, call recording, call auto dialers, customer service, compliance issues and for collecting monies due hospitals across the country. Kelly is also in charge of the Revenue Cycle Reconciliation processes.
Tonya has worked in the Medical Billing industry for over 16 years. She initially came to work at NACS in 1990 where she served in numerous leadership capacities for the company and has been a part of the organizations steady growth and expansion into the Medical Services divisions at a National level. Tonya currently leads as the Vice President for Medical Services Adventist Health System / Centralized Billing Office and also directs the daily operations of the Midwest Southern Division for the AHS / CBO. She is responsible for several Practices providing leadership in A/R management, collections, denial management, and best practices implementation.
Director of Divisional Management providing practice management
The following directors provide t
he management to staff of all billing, review of insurance issues, all claims follow-up, billing of second A/R, payers, Government, self-pay and coordinates activity between practice locations and corporate initiatives:
Leann has worked in Medical Practice Management for over 10 years. She initially came to work at Medical Services in 2009 and currently serves as the Director of Practice Management Operations for the companies Adventist Health System / Centralized Billing Office. She is responsible for the Midwest Southern, Texas and Florida Divisions of Operations which includes close supervision of Operational process and personnel in order to facilitate timely and accurate claim production. She is responsible for developing, testing, implementing and review of new processes. Leann represents the CBO in its relationships with clients and other health organizations.
Torrance joined Medical Services in 2007 as an account representative where he further demonstrated leadership abilities and grew to his current position as Director for the MS AHS/CBO Texas Division. Prior to Medical Services Torrance worked directly in the medical billing and healthcare environment at a national level since 1997, specifically in the areas of Payment Posting, Accounts Payable, Collections, Revenue Cycle Management and Operations. Torrance has provided leadership support in various management capacities, over the years for Medical Services ranging from Team Lead to Assistant General Manager. He has additionally served in the Texas Division since its inception with Medical Services Billing T
Dallas S. Bunton, Jr. - System Administrator
Dallas Jr., has worked in the collection industry since 1986. He is responsible for the System Operations, and he works with all clients on development of file transfers and communications. Dallas is a certified ACA Scholar in Collection Business Management, State of Tennessee Collection Service Location Manager, and holds the following IT Certifications, MCITP, MCTS, MCSA 2003 / 2000, MCP, Network+ and Linux+ certifications.
Tanya Bunton -Senior Human Resources Administrator
After several moves, Tanya found new roots in Chattanooga and joined Medical Services in 2004. Tanya has gained a variety of experience and knowledge having worked through various divisions in leadership positions company-wide. Along with her 7 years of experience in multiple disciplines within the medical billing field, she holds a certification in medical coding. Prior to her 2013 promotion to Senior Human Resources Administrator, Tanya was the Director of the MSBT National Division, where she worked hand-in-hand with clients on a daily basis.
Rob Hayes, Jr. - Vice President Marketing and Client Services
Rob is a 1982 graduate of Columbus State College, school of Business Administration and Management, in Ohio. He has worked as a Director of Patient Business in the healthcare field for 13 years. He is presently Vice President for Marketing and Strategic Planning. He works daily with billing and follow-up issues. He is one of the profile leaders in Medical Services and leads several capacities. He was recently certified as a Healthcare Collection Specialist, credited by the American Collectors Association of Healthcare Administrative Management. Rob is a certified Healthcare Collection Specialist credited by the American Collectors Association and AAHAM.
Mark Sagert - South Eastern Division Director
Mark joined NACS in May 2002. After completing his Military obligation he spent 2 ½ years as a Collection Manager for Commercial Credit Corporation. He followed this position with 1 year as an Insurance Adjuster with Safeco Insurance Company. He began his healthcare career in January of 1975, as PFS Director at Castle Memorial Hospital in Hawaii and moved to Florida Hospital in Orlando, (currently 8 hospitals in the central Florida area), in 1977 to serve as Assistant PFS Director. From 1978 through 1981 he served as Director of Internal Audit and Systems Development and became PFS Director in 1982 and served in that capacity until he began his work at NACS. He completed his Bachelor of Science in Business Administration at Southern Missionary College in 1970 (currently known as Southern Adventist University) in Collegedale, TN, his Master's of Business Administration from Georgia State University in 1977 and in 1981 his Bachelor of Science in Social Science from Rollins College in Winter Park, FL.
Debbie Hayes, RN, BSN, CPC - Contract Consultant on Staff
Debbie graduated in 1978 from Andrews University in Berrien Springs, Michigan. She worked full-time as a hospital RN for nearly 19 years, the largest portion of her hospital career was working as a critical care nurse. She also worked Labor & Delivery/Newborn Nursery for 3 years during that time. She joined Medical Services in 1996 and since that time has attended numerous seminars related to coding, billing, & current compliance issues for Pro-fee billing. She earned the designation of CPC (certified professional coder) through the American Academy of Professional Coders (AAPC) in 1999 and served as President during 2001 for the Chattanooga Local AAPC Chapter. She has also obtained the ACS-ED (Advanced Coding Specialist for ED) designation through the BAMC (Board of Advanced Medical Coding). Debbie serves Medical Services as Corporate RN and Coding Compliance Director.