Payment Plan Management

Relieve your staff of suspense follow-up and management of accounts where a payment plan has been set up by your staff. We will provide:

  • Monthly statements 
  • Follow up letters, phone calls by manual and automated dialing, if arrangements are not kept. 
  • Customer service for daily interaction with your customers. 
Our highly trained Financial Counselors are always ready to assist your patients in a collaborative effort to get their accounts paid in a timely manner. We will provide the necessary follow-up required to keep your payment plans intact. If a payment arrangement is not kept, the patient will be sent a broken promise letter 5 days after the due date. In addition to the letter, a phone call or calls will be made to the patient. If no response during the next 25 days, a second notice will be sent and if necessary a final notice. During this time our automated calling system will leave messages on the patient's home phone, requesting that they call in and speak with one of our financial counselors. 
Our systematic and organized follow up processes will reduce the number and dollar value of accounts that are eventually forwarded to bad debt.
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Corporate Office: 2830 Walker Road · Chattanooga, TN 37421
p. 423.899.0121 / 800.819.2547 - f. 423:899.5295